FAQs
Ordering & Payment
How do I place an order?
- Browse our collection and select your preferred size.
- Click 'Add to Cart' and review your items.
- Log in or continue as a guest at checkout.
- Enter shipping details, choose a payment method, and click 'place order'.
Do you offer cash on delivery (COD) ?
Cash on delivery is available for orders below INR 2000 for all eligible pincodes.
What is the estimated arrival time for my order?
Estimated Delivery time is 5-7 business day after your order has been processed. For AOP products, please allow an additional 2days for delivery due to the extra production time. Once your order is on its way, you'll receive a tracking number to monitor its progress. We appreciate your patience and are committed to delivering your items as quickly as possible!
What should I do if my payment is unsuccessful?
- Check Your Details: Ensure all payment information is entered correctly, including card number, expiration date, and CVV.
- Verify Your Balance: Make sure you have sufficient funds in your account.
- Retry the Payment: Sometimes, simply attempting the transaction again can resolve the issue.
- Use a Different Payment Method: If the problem persists, consider using an alternative payment method.
- Contact Customer Support: If you continue to experience issues, reach out to our customer support team for assistance. at helloluvano@gmail.com .
What should I do if my payment was deducted but my order wasn't placed?
In most instances, the payment will be automatically refunded to your account within 2-3 business days. If you do not receive it by then, please email us your transaction details at helloluvano@gmail.com .
Shipping & Delivery
What is the cost of shipping?
We offer free shipping across all of India!.
Do you offer international shipping?
As of now, we do not support shipping to international destinations.
What should I do if my shipment is delayed?
If your shipment is delayed, we recommend checking your tracking link for updates, as delays can occasionally occur due to carrier issues or high shipping volumes. If your order hasn't arrived within the expected timeframe, please reach out to our support team with your order number, and we'll be happy to assist in locating your package or providing additional support.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking page. You can use this link to monitor your order's progress. If you have any issues or need further assistance, please don't hesitate to contact our support team!
