Return & Refund Policy

We value your satisfaction at LUVANO. If you're not completely happy with your purchase, we’re here to help! Below is our return and refund policy for your convenience.

Return Eligibility

You have 7 days from the date of delivery to return your items for a full refund. To qualify for a return:

  • Items must be unworn, unwashed, and in original condition.
  • All tags and packaging must be included.
  • The purchase must be made directly from luvanoclothing.com.

 

Non-Returnable Items

  • Sale items (unless otherwise specified)
  • Items marked as final sale
  • Customized or personalized items
  • Items showing signs of wear, damage, or alterations
  • Products purchased from unauthorized retailers
  • Buy 1 Get 1 offered items 


How to Return an Item

Returning an item is simple:

Contact Us: Reach out to our customer service team at helloluvano@gmail.com with your order number and the item details.

Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions for our return pick-up service.

Schedule a Pick-Up: We’ll arrange a convenient time to pick up your return.

Refund Timeline

Once we receive your returned item, we’ll inspect it and notify you of the refund status. If approved:

Refunds will be processed within 5-7 business days for standard payments.
For Cash on Delivery (COD) payments, refunds will be processed within 3-5 days.

Exchanges

If you wish to exchange an item for a different size or color, please return the original item using our pick-up service and place a new order for the desired item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of delivery at LUVANO. We’ll resolve the issue promptly, offering either a replacement or a refund.

Customer Support

For questions or concerns regarding our return and refund policy, please reach out to our customer service team click here. We're here to help you!

Policy Changes

We may update our return and refund policy at any time. Any changes will be reflected on this page with an updated effective date.

Thank you for choosing LUVANO! We appreciate your business and are committed to your satisfaction.